So, earlier on today I put on twitter that I was unhappy with the service I had got from the Commonwealth Bank.
Anyhow, I then started getting followed by someone who sent me a message asking me what happened? Turns out he was in Customer Relations at the bank. Anyway, I sent him back a few direct twitter messages telling him of my frustration and he obviously pulled my details up on his computer and gave me a call and lodged a complaint form!
How cool is that!?
I am no longer pissed with the Commonwealth Bank either (even though the original problem hasn't gone away!)
Maybe it's because the Customer Relation guys are on facebook/twitter all day that you have issues?